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Engagement models

Three ways to work with us

We pick the model around what you need: a defined outcome, an on-call team or one-off help. No list prices: every proposal is sized for your environment.

Fixed-scope project

For migrations, new environments, APEX applications, dashboards or architecture assessments.

  • Scope, deliverables and timeline defined in writing
  • Fixed price with payment milestones
  • Rollback plan and acceptance criteria agreed before starting
  • Post-delivery stabilization warranty

You know what you need and want a fixed price.

Monthly retainer

For ongoing operations: administration, preventive maintenance, SLA-backed support.

  • Guaranteed hours every month at a preferred rate
  • Severity-based response SLA, including critical after hours
  • Runbook of your environment and a priority channel
  • Quarterly review and hour adjustment

You need a team that knows your environment and responds when something breaks.

On-demand support

For one-off incidents, technical questions or second opinions.

  • No monthly commitment
  • Hourly rate with a minimum per intervention
  • Handled as availability allows, no guaranteed SLA
  • Ideal as a first engagement before a contract

You have a concrete problem today and want it solved.

Which one?

Fixed projectRetainerOn-demand
ScopeDefinedFlexibleOne-off
PriceFixedMonthlyHourly
SLAPer milestoneBy severityNone
CommitmentPer projectMonthlyNone

Tell us about your environment and what worries you. You get a sized proposal in under 5 business days.

Request a quote

Frequently asked questions

Do you publish prices?

No. Cost depends on environment size, criticality and SLA. A quote takes a few days and is free.

Can I combine models?

Yes. The most common setup is a retainer for operations plus fixed-scope projects for large changes.

Do you sign NDAs?

Yes, before receiving any access or information about your environment.